Refund / Return Policy

Because we don’t keep any panels in stock, all of our products are made to order (we build them from scratch each time) and therefore, cannot be returned. That being said, we have NEVER had an unsatisfied customer to date, and guarantee your complete and total satisfaction! 

However, if a product is damaged in shipping that’s an entirely different circumstance. You will have 72 hours from the date of delivery to contact us for a replacement. You will be required to provide pictures/proof of shipping damage so that we can contact the shipping carrier and begin an insurance claim. No exceptions! By submitting your order, you agree to these terms.

PLEASE INSPECT YOUR BOXES IMMEDIATELY UPON DELIVERY, BEFORE OPENING THEM! ALSO, DO NOT OPEN YOUR BOXES WITH A KNIFE OR SHARP OBJECT OF ANY KIND. NO RETURNS WILL BE ALLOWED AS A RESULT OF IMPROPER UNPACKING DAMAGE!

ALL OF OUR PRODUCTS ARE THOROUGHLY INSPECTED BEFORE SHIPMENT, SO ANY DAMAGE TO PANELS IS A RESULT OF SHIPPING AND/OR UNPACKING DAMAGE.

Cancellation Policy

Customers are free to cancel their order at any time prior to the build, with no penalty of any kind. Please be aware that once the build begins, we will not be able to provide any refunds, so make sure you are 100% sure of your order upon submission. Please email info@luvav.com and have your name, order number and the date of the order ready. We’ll take care of it right away.

Warranty

All of our products are made to last for a lifetime if they are not exposed to moisture or direct sunlight (which will make the prints fade over time). We will not replace any products that have been damaged by the elements. We do however, offer a 1 year warranty on all LED systems.